Terms of Service Last updated: May 11, 2026

These Terms of Service govern your use of the Sorvario website and your purchase of any products from us.

Sorvario is the trading name operated by Shukri Khouri, a sole trader registered in Norrköping, Sweden.

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1. Using Our Website

By using this website, you agree to these Terms of Service. You must be at least the age of majority in your country of residence to make a purchase.

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2. Prices, Currency and Taxes

• All prices shown on our website are displayed in GBP (£).
• Product prices shown on the website include all applicable taxes and duties for UK deliveries.

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3. Shipping Origin & DDP Guarantee

• Origin: Orders are fulfilled and dispatched from either our UK fulfilment centre in Manchester or our professional logistics partners in China, depending on stock availability.
• DDP Shipping: To ensure a transparent shopping experience for our UK customers, we ship all orders via Delivered Duty Paid (DDP).
• No Extra Costs: Sorvario takes full responsibility for all import duties, customs fees, and VAT. The price you pay at checkout is the final price – you will not receive any additional bills from customs or couriers upon delivery.

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4. Customs Compliance

Where orders are dispatched from China, our DDP process ensures that all customs clearance is handled by us. Customers are not responsible for any import-related fees for deliveries within the United Kingdom.

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5. Orders and Payment

• You agree to provide accurate and complete billing and shipping information.
• We reserve the right to cancel or refuse any order if suspicious or fraudulent activity is suspected.
• Payment is taken securely at checkout using approved payment providers.

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6. Product Information

We aim to display product images and descriptions as accurately as possible, but variations in colour or appearance may occur depending on your device.

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7. Returns and Refunds

Our full Returns & Refunds policy forms part of these Terms. You can read it here: View Returns & Refunds Policy

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8. Limitation of Liability

We strive to ensure your order arrives within the estimated delivery window. In the event of a significant delay, we will proactively work with our logistics partners to resolve the issue. Our total liability for any claim related to your purchase is limited to the amount you paid for the product. We are not liable for any indirect, incidental, or consequential losses.

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9. User Behaviour

• You must not misuse our website, interfere with security features or engage in harmful or unlawful activity.
• You may not reproduce, copy or exploit any part of the website without written permission.

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10. Personal Information

Your personal information is handled according to our Privacy Policy.

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11. Changes to These Terms

We may update these Terms occasionally. Continued use of the website indicates acceptance of any changes.

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12. Governing Law

These Terms of Service are governed by the laws of England and Wales. Any disputes will be submitted to the competent courts of England and Wales.

Contact Information:

 

• VAT Number: SE000101235001

• Registered Address: Dagsbergsvägen 130, 603 51 Norrköping, Sweden

• Website: https://www.sorvario.com

• Email: info@sorvario.com

• Phone: +44 7451 298396

• Customer Service: Our Customer Service is available Monday–Friday 09:00–17:00 GMT and Weekends 11:00–16:00 GMT. Our team aims to respond to all inquiries within 24 hours.